Terms of Service

Who They Are

GloraMD (hereinafter referred to as the “GloraMD“, “they”, “them”, “their”) is a brand name used and operated by a business entity UAB Commerce Core, which is a limited liability company incorporated in the State Enterprise Register of Lithuania, company No. 302566167, with a registered office address at Savanorių pr. 363, Kaunas, Lithuania. Whenever you will be buying anything on the Website, you will be entering into a contractual relationship with Them, and this contractual relationship shall be bound and determined by these Terms and applicable laws.

Please be noted that all purchases that You will make on the Website will be sent to You from one of their fulfillment centers that will have a different address than their correspondence or office address. If you want to contact them or send them anything by post mail, please contact their customer support first, and you will be provided with the address and other contact details.

If you have any questions, inquiries, or complaints regarding the Website or their services, You can always contact their customer support at support@get-gloramd.com.

Please be noted that their products will be delivered to you from their warehouses in China. Thus depending on the laws applicable in the country of your residence, your purchased products might be subject to import duties, sales or import VAT tax, and/or other taxes.

Their Products

The Website is an online store dedicated to selling consumer goods (“Products”). Please be noted that their Products are not suitable for industrial or professional use. They only sell directly to consumers, and they have the right to refuse selling any of their Products to you or limit the total number of Products that you can purchase from them if they have a reason to believe that you are making the purchase with the intention of reselling, leasing or using for other commercial/industrial purposes.

Their Products are manufactured in China by licensed manufacturers that comply with all applicable safety and manufacturing standards applicable in the US and EU.

Their Products are not toys and should never be given to children.

Their Products are not medical devices and are not intended to diagnose, treat, cure, or prevent any disease or condition. You should never rely on their Products for medical advice, as none of their Products can be a substitution for professional medical advice, test, or in vitro diagnostics.

Whom Do They Sell To

Please be noted that their Products are not sold for and cannot be used for commercial use, as they sell their Products for personal use only. They reserve the right to reject any purchase requests if they have a reason to believe that a person is purchasing their Products not for personal, but industrial, or commercial use, including but not limited to reselling online or in physical stores.

The Website’s primary target audience is adult users. We do not encourage or address children or minors to visit the Website or make any purchases therein.

They reserve the right to cancel your purchase and reject any payments that you make on the Website if they have a reason to believe that:

• You are buying their Products for industrial or commercial use (including reselling or leasing);
• You are younger than 13 years of age and purchasing from the United States of America, Canada, and other countries;
• You are younger than 16 years of age and purchasing from any country of the European Union;
• You have not read and accepted these Terms.

By agreeing to these Terms and making a purchase on the Website you confirm to them, that:

• You are above the legal age applicable in your country for entering into any distant purchase agreement;
• Your provided contact, billing, and shipping information is true and correct;
• You are paying for the product with the credit card that belongs to you, or the owner of the credit card has authorized you to use the card, and such authorizations were issued in a form which is required in your place of residence;
• You are purchasing the products for personal use only.

Delivery

Once you have placed your order on the Website and made the payment, they will process your order within 1-3 business days. After your order is processed, you should receive the shipment within 5 to 20 calendar days if shipping will not be affected by natural occurrences.

Please be noted that:

• due to the COVID-19 pandemic, the logistics network might be disrupted in various countries, thus the delivery times might be longer than specified;
• the shipping terms may also be affected by customs, natural occurrences, transfers to the local carrier in your country, or air and ground transportation strikes or delays. They will not be responsible for delays if the shipment is delayed due to the aforementioned reasons;
• They ship their Products to the US, Canada, New Zealand, UK, and the rest of European countries. Shipping costs may differ depending on your selected place for delivery. The total amount of shipping costs will be displayed to you on the check-out page of the Website.

In case your purchase does not reach you within 30 calendar days, please report it to their customer support. Please be noted that in accordance with Article 18(2) of the Directive 2011/83/EU of the European Parliament and of the Council, if You do not receive your purchase within 30 days, you must contact them and inform them about an acceptable additional period of time upon which they will deliver Your purchase. You shall be entitled to terminate the purchase only if they have failed to deliver your purchase within the additional time limit.

Returns & Refunds

If you are unhappy with your purchased Products you may return them and get a full refund within 90 days from the delivery date. The 90-day return term will expire after 90 days from the day on which You, or a third party other than the carrier indicated by You, acquires physical possession of the purchased Products.

To exercise the right to withdraw and return your purchased Products, You must contact their support team via support@get-gloramd.com. After you contact their support team, you will be provided with a return code and return address – please be noted that they will only accept returning Products that will be sent with the provided return code and delivered to the provided return address.

To meet the withdrawal deadline (90 days), it is sufficient for you to send your communication concerning the returning Products and send them the returned Products before the withdrawal period expires. They won’t accept returns if you fail to contact them within the withdrawal deadline (90 days from receiving the purchase).

If you withdraw from this contract, they shall reimburse you all payments received from you without undue delay and in any event not later than within 14 days from the day on which they receive the returning Products from you. They will make the refund by using the same means of payment as you used for the initial transaction.

Please be noted that they will only accept returned Products if it was not used, damaged, and sent back to them in the original package. If they determine that the returned Products were used but still in an operable and re-sellable condition, they might still make a refund to you, but You will be liable for any diminished value of the Products resulting from handling other than what is necessary to establish the nature, characteristics, and functioning of the goods. Thus, if they find that the returned Product was used, they might deduct the diminished value from the refundable amount.

Please be noted that You will have to cover the shipping costs for returning the Products, and they will not compensate your shipping costs except when you are returning a defective item.

Warranty

All of their Products come with a standard two years warranty. They will replace any item that would turn out to be defective within the warranty term.

Please be noted that the warranty shall not apply if they determine that the product was not used as intended or has been mechanically damaged.

If you wish to return a defective item, please contact their customer support at support@get-gloramd.com.

Pricing, Payments, and Charges

Prices for Products sold on the Website might be subject to change. They reserve the right to modify or discontinue further sales of any Product. They will not be liable to you or any third party for any modification, price change, suspension, or discontinuance of the sale of Products.

The final price, inclusive of all taxes and fees, for the Products shall be displayed on the check-out page, which will be displayed for you when you wish to finalize your purchase.

Please be noted that they will never apply any conversion rates or charges dependable on your chosen payment method. However, some banks apply conversion rates for outgoing payments and international transfers – thus, they are not responsible for any bank fees or conversion rates that your bank would apply for any payment made to them.

They accept payments by credit card, PayPal, and other electronic payments only.

Subscription Program

They offer certain Products on a subscription basis (“Subscription”). By purchasing a Subscription, you agree to the recurring billing terms described in this section.

Automatic Renewal

All Subscriptions are offered on an automatic renewal basis. Your Subscription will automatically renew on the same calendar date as your original purchase, unless canceled in accordance with these Terms.

By purchasing a Subscription, you expressly agree that:

• Your Subscription will automatically renew at the end of each billing cycle;
• They are authorized to charge your payment method for each renewal;
• Renewals will be charged at the then-current subscription rate.

They reserve the right to modify subscription pricing or plans at any time.

Cancellation Policy

If you wish to cancel your Subscription after completing the required two billing cycles:

• You must contact their customer support at support@get-gloramd.com.
• Cancellation requests must be submitted at least seventy-two (72) hours before your next billing date.

Personal Data And Contacting

They take necessary precautions and follow industry best practices as well as all requirements set by applicable laws to protect Your personal information from being inappropriately lost, misused, accessed, disclosed, altered, or destroyed.

Please be noted that they may contact you via phone or email if they need to confirm any details of your order or if your order request was not processed successfully due to technical matters.

Rules Of Conduct

Please be noted that their Products are sold for personal use only. By agreeing with these Terms, you confirm that you will only buy their Products for personal use.

You may not use their Products for any illegal or unauthorized purpose nor may you, in the use of the Website, violate any laws. All contents of the Website and the contents of all materials received from them (including graphic designs and other contents) and the relevant parts of the Website belong to the ownership of GloraMD and are protected by copyright laws.

Disclaimers

Please be noted that all Products are sold “as is” and they provide no warranties regarding suitability for your personal needs or preferences. They provide no warranties or claims with regards to the Products properties, and they do not claim that the Products would be suitable to treat, diagnose, mitigate, or have any other effect for specific conditions or diseases, as their Products are not medical devices/products.

They do not guarantee, represent, or warrant that your use of the Website will be uninterrupted, timely, secure, or error-free.

Contact Information

You can contact them by the following details:

• Email – support@get-gloramd.com
• Phone – +1 (331) 207-9814